Shipping policy

Digital Growth Factor Private Limited is dedicated to delivering your products in a timely and efficient manner. Our shipping policy provides detailed information regarding our shipping procedures and practices to ensure a clear understanding of the process from purchase to delivery.

1. Shipping Times and Methods

  • Processing Time: Orders are usually processed within 24-48 hours of order placement. Processing time includes verifying your order, conducting quality checks, and packaging.
  • Delivery Time: Our standard shipping time is 3-5 days following order processing. However, please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control.
  • Carriers: We partner with reputable shipping providers such as UPS, FedEx, and other local courier services to ensure your package is delivered safely and efficiently.

2. Shipping Costs

  • Domestic Shipping: Shipping costs for orders within the countries we operate (USA, UK, UAE, and Canada) will be calculated and displayed at checkout based on the delivery location and package weight.
  • International Shipping: For orders shipped outside our primary operation areas, additional shipping charges may apply. These will also be calculated and displayed at checkout.

3. International Shipping and Customs

  • Customs, Duties, and Taxes: Customers are responsible for any customs, duties, and taxes applicable in their country. Digital Growth Factor Private Limited is not responsible for delays due to customs.
  • International Shipping Regulations: Customers should ensure that the products ordered can be legally imported to their respective countries.

4. Shipping Restrictions

  • Certain products may have shipping restrictions due to their nature or size. If such restrictions apply, it will be noted on the product page.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order.

6. Shipping to Multiple Addresses

  • If you wish to ship products to multiple addresses, please place separate orders for each delivery address.

7. Delivery Issues

  • If there are any issues with the delivery of your order, such as non-receipt of package or damage during transit, please contact us immediately at help@thefusionsquare.com or call 07308601585. We will work with the shipping provider to resolve the issue.