Shipping policy

Digital Growth Factor Private Limited, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our order processing, shipping methods, delivery timeframes, and other important information relating to the shipment of your purchases.

1. Order Processing and Delivery

Order Processing

Orders are generally processed within 24–48 hours after they are placed. Processing includes order verification, quality checks, packaging, and preparation for shipment.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Once your order has been processed and dispatched, our standard estimated delivery time is 3–5 business days.

Please note that delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, customs processing, or other circumstances beyond our control.

Shipping Partners

We work with trusted shipping providers, including UPS, FedEx, and other reputable local courier services, to ensure your order is delivered securely and efficiently.

2. Shipping Charges

Domestic Shipping

Shipping charges for orders within our primary operating countries (United States, United Kingdom, United Arab Emirates, and Canada) are calculated automatically during checkout based on factors such as the delivery address, package weight, and shipping method selected.

International Shipping

We also ship to selected international destinations. Shipping charges for international orders are calculated and displayed at checkout before payment is completed.

3. International Shipping and Customs

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping charges unless otherwise stated.

Digital Growth Factor Private Limited is not responsible for customs clearance delays or additional charges imposed by customs authorities.

Import Regulations

Customers are responsible for ensuring that the products they order comply with the import laws and regulations of their destination country.

We cannot be held responsible if customs authorities refuse entry or seize products due to local import restrictions.

4. Shipping Restrictions

Certain products may not be available for shipment to specific countries or regions due to legal restrictions, courier limitations, product characteristics, or other operational reasons.

Where applicable, any shipping restrictions will be clearly indicated on the relevant product page.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

Your tracking number
A tracking link (where available)
Courier information

Tracking updates are provided directly by the shipping carrier and may take some time to become active after dispatch.

6. Multiple Shipping Addresses

If you wish to send products to more than one delivery address, please place a separate order for each shipping address.

At this time, we are unable to split a single order across multiple delivery locations.

7. Delivery Issues

If your order is delayed, lost, arrives damaged, or you experience any other delivery-related issue, please contact us as soon as possible.

Email: help@thefusionsquare.com

Phone: 07308 601585

We will work with the relevant shipping carrier to investigate the issue and assist in resolving it as quickly as possible.

Please note that resolution times may vary depending on the shipping provider's investigation process.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Digital Growth Factor Private Limited is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately. While we will make every reasonable effort to update the address before dispatch, we cannot guarantee changes once an order has entered the shipping process.

9. Delays Beyond Our Control

While we strive to deliver every order within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Customs inspections
Public holidays
Carrier disruptions
Natural disasters
Government restrictions
High seasonal shipping volumes

We appreciate your patience and understanding in such circumstances.

10. Contact Us

If you have any questions regarding this Shipping Policy or require assistance with your order, please contact us:

Digital Growth Factor Private Limited